Inspection and repair evidence your customers and auditors can trust.
Workflows are designed to capture equipment only — not patients or patient data.
Ready software, workflow configuration, implementation and training.
No app. No customer account. No live video call.
Service Video Experts
Medical & Laboratory Equipment · Illustrative example
Guided equipment evidence
Service record
- Capture equipment identifiers and error displays with no patient data visible
- Record equipment-only inspection and repair steps
- Show the failed equipment component and repair recommendation
Ready for service-team review
Medical & Laboratory Equipment
Where time and money leak
- Service requests without equipment identifiers
- Incomplete maintenance and repair evidence
- Extra visits to identify the required spare part
- Delayed authorisation for remedial equipment work
How teams use it
Before dispatch
- Capture equipment identifiers and error displays with no patient data visible
- Show the equipment symptom in an authorised, cleared area
During the visit
- Record equipment-only inspection and repair steps
- Attach technician checks to the service record; follow your validated procedures
Repair approvals
- Show the failed equipment component and repair recommendation
- Provide an authorised equipment owner with evidence for the decision
Visual evidence supports your qualified team; it does not replace safety procedures, required inspections or technical judgement.
For larger organisations
Scope the setup around your organisation’s sites, teams and governance requirements.
- Multi-site setup
- Role-based access
- API and webhook connections
- Contractor access
- Configurable data retention
Availability, integration feasibility, permissions and retention settings are confirmed during scoping, before implementation.
Data & SecurityWhat could better pre-dispatch information save?
Editable illustrative assumptions. Estimates, not guaranteed results.
Your assumptions — illustrative defaults, edit them
Estimated annual service visits
17,600
Potentially avoidable visits
880
Estimated gross visit cost that could be avoided per year
€132,000
An estimate from your own assumptions — not a guaranteed result, a benchmark or a customer outcome. It does not deduct software, implementation or adoption costs, and it cannot judge which visits are technically necessary.
Team Service Video Experts
Ready software. Your workflow. Our implementation.
We configure your guided capture, train your reviewing team and review the pilot on your own numbers.
Support across Europe, the Middle East, Asia and the Americas.
Show us how your service operation works today.
In a 20-minute demo we look at how service requests are received, triaged, dispatched and closed — and where better visual information could reduce avoidable visits, repeat work and uncertainty.