About
Workflow first. Technology second.
Service Video Experts delivers proven, ready-to-use remote visual inspection software together with workflow design, configuration and adoption support. Nothing is built from scratch — the platform is configured to your exact needs.
What Service Video Experts does
Service Video Experts is a global provider of guided asynchronous video workflows for field service, maintenance and technical-support organisations. The platform helps customers, site operators and field technicians capture structured video, photos, equipment information and checklist responses without requiring an app, an account or a live video call.
In the terms buyers use, this is remote visual inspection and remote visual assistance, delivered as guided asynchronous video rather than live sessions.
Who it is for
Field-service organisations, equipment manufacturers and dealers, maintenance providers, facilities teams, energy and renewable asset operators, and technical support teams — worldwide.
The two-direction workflow
Before dispatch, the customer or site contact is guided to record the problem so the service team can triage and diagnose. During and after the visit, the technician records condition, work performed and completion so head office can review and verify it.
Business outcomes
Better triage, faster diagnosis, fewer unnecessary visits, improved first-time fix, the right technician and parts on site, faster technical support, and stronger documentation and quality control.
Global capability
Designed for service organisations worldwide, supporting distributed service and technical-support teams across regions and time zones. Contact hello@servicevideoexperts.com or follow us on LinkedIn.
Industries served
- Field Service
- Industrial Equipment Service
- HVAC Service
- Renewable Energy Maintenance
- Solar Maintenance
- Wind Energy Maintenance
- Construction Equipment Service
- Material Handling Service
- Agricultural Equipment Service
- Medical Equipment Service
- Facilities Maintenance
- Automotive Service
- Plumbing & Drainage
- Water Utilities
- Property Maintenance
- EV Charging
- Roofing
- Fire & Security Systems
Who is behind this
Led by real service experience.
Team Service Video Experts
Service Video Experts
Our team works with service and aftersales organisations on customer experience, service operations and operational improvement. Service Video Experts brings that service perspective into guided customer intake, service triage and field-service documentation.
The approach combines service-operation experience, workflow design and guided visual technology.
How we work
The software is ready. We configure it around your workflow.
There is no development project and nothing to build. The platform is proven and in use today; the work is configuring it to your exact service situations — what is captured, by whom, who reviews it and what decision follows.
Business case development
The internal case in language operations and finance accept.
Workflow design
What should be captured, by whom, and what happens with it afterwards.
Guided capture configuration
Steps, questions and checklists set up per service situation — configured, not coded.
Implementation support
The existing platform fitted into your current process, with your templates and guided requests.
Field-team adoption
Practical rollout with coordinators and technicians, not a launch email.
Customer journey design
How the request reaches the customer and what they are asked to show.
Integration setup
Connecting requests and cases to the systems your team already uses.
Ongoing optimisation
Refining the capture steps as your service operation learns.
Getting started
Start with one workflow, then extend.
Start with one high-cost process, prove the workflow, then extend guided capture across teams, regions or service types where it adds value.
Pilot deployments available.
Show us how your service operation works today.
In 30 minutes, we'll look at how service requests are received, triaged, dispatched and closed — and identify where guided video could improve visibility, decision-making or documentation.