Solution
Proof of completion for service and maintenance work
A completed job is easy to claim and hard to evidence. Structured capture at the end of the visit closes that gap.
No app. No account. No video call.
How can service organisations document proof of completion?
Before leaving site, the technician follows a guided completion workflow: the condition found, the work performed, the parts replaced, the equipment restarted and operating, and the site left as it should be. Everything is timestamped and stored with the job record.
The typical situation
A dispute arises weeks later and nobody can show what was actually done, or in what condition the site was left.
Who records the video
The technician completing the work.
What is captured
- Condition found on arrival
- Work performed
- Components replaced
- Equipment restarted and operating
- Readings after completion
- Site left clean and safe
How the service team uses it
- Close jobs with evidence attached
- Answer customer questions without a revisit
- Support invoicing and warranty
- Review quality centrally
- Build a reliable asset history
Operational outcomes
- Fewer disputes
- Faster invoice acceptance
- Consistent completion records
- Verifiable quality
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
- Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
- Field technician video to head office
Technicians record equipment condition, work performed, readings and completion through guided steps, reviewed centrally by the technical team.
- Guided video for facilities maintenance
Multi-site facilities teams use guided video to triage reported faults, assign the right trade and document completed work across a property portfolio.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.