Construction equipment
Guided video for construction equipment service
Machines sit on active sites with tight schedules. The faster the service team can see the fault, the faster the machine is back in use.
No app. No account. No video call.
How can construction equipment dealers assess machine faults before dispatch?
The site operator records the machine, the dashboard warning, the hydraulic or engine behaviour and the identification plate through a guided link. The dealer's service team reviews the case, identifies the model and likely fault, and sends the right engineer with the right parts to a site that is often difficult to reach.
The typical situation
A machine is down on a live site, the model details are unclear, and the service van arrives without the component needed.
Who records the video
The machine operator, the site manager, or the attending service engineer.
What is captured
- Machine in operation and the fault behaviour
- Dashboard and warning indicators
- Identification and serial plate
- Hydraulics, attachments and leaks
- Fluid levels and visible damage
- Site access for the service vehicle
How the service team uses it
- Identify the exact machine variant
- Assess whether the machine can be operated safely
- Prioritise against site schedules
- Prepare parts and specialist tooling
- Document damage and wear for hire fleets
Operational outcomes
- Less machine downtime
- Fewer return visits
- Clear condition records for hire fleets
- Better parts planning
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video for material handling and forklift service
Forklift and warehouse equipment faults recorded by the operator through a guided link, so the service team can assess the issue remotely.
- Sending the right technician with the right parts
Identify the equipment, the fault and the likely components from guided video before a job is assigned, so the first visit can finish the work.
- Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.