Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Construction equipment

Guided video for construction equipment service

Machines sit on active sites with tight schedules. The faster the service team can see the fault, the faster the machine is back in use.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Service engineer filming equipment damage with a smartphone

How can construction equipment dealers assess machine faults before dispatch?

The site operator records the machine, the dashboard warning, the hydraulic or engine behaviour and the identification plate through a guided link. The dealer's service team reviews the case, identifies the model and likely fault, and sends the right engineer with the right parts to a site that is often difficult to reach.

Added value

What Service Video Experts does for construction equipment service teams.

Service Video Experts lets operators on site record machine faults, error displays and damage through a guided link, so dealer and rental service teams judge whether it is a field repair, a workshop job or an operator issue.

Field or workshop decided early

The service desk sees the damage and the machine state before committing a mobile engineer.

Hire fleet condition documented

Off-hire and on-hire condition is captured consistently with dated evidence.

Fewer wasted mobilisations

Machines on remote sites are assessed before a service truck is sent.

The typical situation

A machine is down on a live site, the model details are unclear, and the service van arrives without the component needed.

Who records the video

The machine operator, the site manager, or the attending service engineer.

What is captured

Machine in operation and the fault behaviour
Dashboard and warning indicators
Identification and serial plate
Hydraulics, attachments and leaks
Fluid levels and visible damage
Site access for the service vehicle

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Identify the exact machine variant
Assess whether the machine can be operated safely
Prioritise against site schedules
Prepare parts and specialist tooling
Document damage and wear for hire fleets

Operational outcomes

Less machine downtime
Fewer return visits
Clear condition records for hire fleets
Better parts planning

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for material handling and forklift service
Forklift and warehouse equipment faults recorded by the operator through a guided link, so the service team can assess the issue remotely.
Sending the right technician with the right parts
Identify the equipment, the fault and the likely components from guided video before a job is assigned, so the first visit can finish the work.
Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account