Renewable energy
Guided video for renewable energy maintenance
Renewable assets are distributed, often remote, and expensive to visit. Seeing the fault before travelling changes the economics of every call-out.
No app. No account. No video call.
How can renewable energy service teams diagnose faults remotely?
A site operator or asset owner records the fault through a guided link: the equipment, its status lights, the inverter or controller display, and the identification label. The technical team assesses the case remotely, decides whether a site visit is needed, and sends the right technician with the right components.
The typical situation
A technician drives several hours to a remote site to find a fault that could have been identified — or resolved — from a short guided recording.
Who records the video
The site operator, the asset manager, or the service technician on site.
What is captured
- Equipment and status indicators
- Inverter or controller display
- Fault code and monitoring screen
- Identification and rating label
- Surrounding installation and cabling
- Site access conditions
How the service team uses it
- Assess the fault before travelling
- Decide between remote reset and site visit
- Plan access, lifting and safety requirements
- Prepare the correct replacement components
- Record the asset condition over time
Operational outcomes
- Less travel to distributed sites
- Faster return to generation
- Better asset records
- Verified completion without a second visit
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video for solar and battery storage maintenance
Let site operators record inverter faults, status lights and equipment labels so solar and storage service teams can assess issues before sending a technician.
- Guided video for wind energy maintenance
Structured video from turbine sites: component condition, fault indications and completed work, reviewed remotely by technical specialists.
- Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.