Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Renewable energy

Guided video for renewable energy maintenance

Renewable assets are distributed, often remote, and expensive to visit. Seeing the fault before travelling changes the economics of every call-out.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Solar technician filming a rooftop inverter fault display with a smartphone

How can renewable energy service teams diagnose faults remotely?

A site operator or asset owner records the fault through a guided link: the equipment, its status lights, the inverter or controller display, and the identification label. The technical team assesses the case remotely, decides whether a site visit is needed, and sends the right technician with the right components.

Added value

What Service Video Experts does for renewable energy maintenance teams.

Service Video Experts gives renewable-energy operators a structured visual case from site before a technician travels — inverter displays, fault codes, mounting condition and access — so remote teams decide what the visit actually requires.

Remote sites assessed first

Travel to distant or access-restricted sites is committed only when the case justifies it.

Yield loss addressed sooner

Faults are understood on the day they are reported instead of on the day of the visit.

Asset history retained

Each intervention leaves dated visual evidence against the asset.

The typical situation

A technician drives several hours to a remote site to find a fault that could have been identified — or resolved — from a short guided recording.

Who records the video

The site operator, the asset manager, or the service technician on site.

What is captured

Equipment and status indicators
Inverter or controller display
Fault code and monitoring screen
Identification and rating label
Surrounding installation and cabling
Site access conditions

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Assess the fault before travelling
Decide between remote reset and site visit
Plan access, lifting and safety requirements
Prepare the correct replacement components
Record the asset condition over time

Operational outcomes

Less travel to distributed sites
Faster return to generation
Better asset records
Verified completion without a second visit

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for solar and battery storage maintenance
Let site operators record inverter faults, status lights and equipment labels so solar and storage service teams can assess issues before sending a technician.
Guided video for wind energy maintenance
Structured video from turbine sites: component condition, fault indications and completed work, reviewed remotely by technical specialists.
Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account