Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Material handling

Guided video for material handling and forklift service

Warehouse equipment faults are reported quickly and described briefly. A guided recording adds the detail that determines the right response.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Engineer filming a materials handling machine fault with a smartphone

How can material handling service teams assess a forklift fault remotely?

The operator records the fault, the dashboard warning, the mast or steering behaviour and the identification plate through a guided link. The service team assesses whether the truck can remain in use, which engineer is needed and which parts to bring, before anyone is dispatched.

Added value

What Service Video Experts does for material handling service teams.

Service Video Experts lets warehouse operators show the truck, the fault display and the damage before a service engineer is dispatched, so the right engineer arrives with the right component and the fleet returns to work sooner.

Fleet downtime shortened

Faults are assessed the moment they are reported rather than at the next visit.

Damage attributed with evidence

Impact damage is recorded with date and location for fleet and hire agreements.

Right part first time

Components are identified from the video before the engineer leaves.

The typical situation

A truck is taken out of service on a brief description, and the engineer's first visit is effectively a diagnosis trip.

Who records the video

The truck operator, the warehouse supervisor, or the attending engineer.

What is captured

Fault behaviour in operation
Dashboard and error display
Mast, forks and hydraulic movement
Identification and capacity plate
Battery or charging condition
Damage and tyre wear

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Decide whether the truck stays in service
Prioritise against warehouse operations
Assign an engineer with the right qualification
Prepare parts before travelling
Record fleet condition and damage

Operational outcomes

Faster return to operation
Fewer diagnosis-only visits
Better fleet condition records
Clearer damage accountability

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for construction equipment service
Let site operators record machine faults, dashboard warnings and identification plates so equipment dealers and service teams can respond accurately.
Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Reducing unnecessary service visits
Some visits are avoidable: a reset, a setting, a consumable, a fault outside scope. Guided video identifies them before anyone travels.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account