Capability
Checklists and structured questions alongside the video
Video shows the condition. Structured questions and checklists capture the facts around it that video alone cannot express.
No app. No account. No video call.
Can questions and checklists be captured with the video?
Yes. Each workflow can include structured questions and checklist items — model, installation date, symptoms, when the fault appears, safety conditions, checks performed. The responses are stored with the video and photos in the same service case, so the reviewer sees the evidence and the answers together.
The typical situation
The video answers half the question, and the other half is discovered only when the technician is already on site.
Who records the video
Whoever completes the guided capture, on site or at the equipment.
What is captured
- Structured question responses
- Mandatory checklist completion
- Readings and measured values
- Safety and access conditions
- Confirmation steps before closure
How the service team uses it
- Standardise triage questions across the team
- Enforce checks that regulation or policy requires
- Compare answers across similar cases
- Export responses into service documentation
Operational outcomes
- Fewer follow-up questions
- Consistent process compliance
- Better prepared technicians
- Auditable service records
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video capture with required photos
Define the exact steps, angles and photos a customer, operator or technician must record. Guided video capture through a link — no app, no account, no live video call.
- Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
- A structured service case, not a video upload
Video, photos, equipment identification, fault codes, answers and checklist responses arrive together as one structured service case your team can review and act on.
- Field technician video to head office
Technicians record equipment condition, work performed, readings and completion through guided steps, reviewed centrally by the technical team.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.