Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Wind energy

Guided video for wind energy maintenance

Turbine service is expensive to mobilise and difficult to observe. Structured video from the tower gives specialists a reliable view without another climb.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Wind turbine technician filming components inside the turbine tower with a smartphone

How can wind service teams review turbine faults remotely?

Technicians and site staff capture guided video of the component, the control cabinet, the fault indication and the surrounding condition. A technical specialist reviews the recording remotely, advises on the next step and confirms whether the work has been completed correctly.

Added value

What Service Video Experts does for wind energy maintenance teams.

Service Video Experts lets turbine technicians capture component condition, alarms and readings in a structured case that technical specialists review remotely — before a climb, a lift or a specialist mobilisation is committed.

Specialist review before mobilisation

Technical experts see the component condition without travelling to the site.

Safer, better-planned interventions

Access, lifting and spares are planned against what the case actually shows.

Consistent inspection records

Checklists make each turbine inspection comparable over time.

The typical situation

A specialist judgement is needed on a component that only one person has seen, and the description does not carry enough detail.

Who records the video

The turbine technician on site, supported remotely by the technical team.

What is captured

Component condition and wear
Control cabinet and fault indication
Readings and measurements
Replaced parts before and after
Nacelle, tower and blade access context
Safety and permit conditions

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

How the service team uses it

Review the case without mobilising a specialist
Advise the technician during the visit
Verify that work was completed correctly
Track recurring component issues
Support warranty and manufacturer claims

Operational outcomes

Less specialist travel
Better supported technicians
Verified quality of work
Stronger component history

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for renewable energy maintenance
Guided video workflows for solar, wind, storage and grid-connected assets: remote fault assessment before dispatch and technician documentation after repair.
Supporting technicians in the field with structured video
Technicians record what they are looking at and technical specialists respond with context — without needing both people available at the same moment.
Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
Field technician video to head office
Technicians record equipment condition, work performed, readings and completion through guided steps, reviewed centrally by the technical team.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account