Document every safety check. Show owners why a component needs replacing.
Guided equipment evidence for maintenance teams — supporting, not replacing, qualified safety inspections.
Ready software, workflow configuration, implementation and training.
No app. No customer account. No live video call.
Service Video Experts
Elevators & Escalators · Illustrative example
Guided equipment evidence
Service record
- Capture the asset identifier and reported fault from a safe position
- Document authorised inspection steps and component condition
- Show worn components alongside the engineer’s recommendation
Ready for service-team review
Elevators & Escalators
Where time and money leak
- Fault reports without controller or asset details
- Maintenance records with incomplete visual evidence
- Owners unable to see why replacement is recommended
- Repeat attendance to collect missing component details
How teams use it
Before dispatch
- Capture the asset identifier and reported fault from a safe position
- Share controller information with a qualified service team
During the visit
- Document authorised inspection steps and component condition
- Record the completed repair and technician checks
Repair approvals
- Show worn components alongside the engineer’s recommendation
- Provide owners with evidence supporting replacement decisions
Visual evidence supports your qualified team; it does not replace safety procedures, required inspections or technical judgement.
What could better pre-dispatch information save?
Editable illustrative assumptions. Estimates, not guaranteed results.
Your assumptions — illustrative defaults, edit them
Estimated annual service visits
17,600
Potentially avoidable visits
880
Estimated gross visit cost that could be avoided per year
€132,000
An estimate from your own assumptions — not a guaranteed result, a benchmark or a customer outcome. It does not deduct software, implementation or adoption costs, and it cannot judge which visits are technically necessary.
Team Service Video Experts
Ready software. Your workflow. Our implementation.
We configure your guided capture, train your reviewing team and review the pilot on your own numbers.
Support across Europe, the Middle East, Asia and the Americas.
Show us how your service operation works today.
In a 20-minute demo we look at how service requests are received, triaged, dispatched and closed — and where better visual information could reduce avoidable visits, repeat work and uncertainty.