Data protection
Data Protection & Privacy
Guided service video often means recording inside homes and commercial premises. This page sets out how that is approached, and which platform details are confirmed with you during implementation and procurement.
We only publish what has been verified. Where an item below has no confirmed detail yet, it is marked as such rather than described in general terms.
What information is captured
Guided capture is designed around what the service team needs to see: video, photos, answers to defined questions and checklist responses relating to the equipment or premises concerned.
Customer consent
Capture is always initiated by your service organisation and completed voluntarily by the customer or technician. The wording shown to the customer is defined during workflow design.
Where data is stored
Verified platform details will be published here as part of the implementation and procurement process.
Hosting region
Verified platform details will be published here as part of the implementation and procurement process.
Data retention
Verified platform details will be published here as part of the implementation and procurement process.
User access and permissions
Verified platform details will be published here as part of the implementation and procurement process.
Deletion and export processes
Verified platform details will be published here as part of the implementation and procurement process.
GDPR roles (controller and processor)
Verified platform details will be published here as part of the implementation and procurement process.
Subprocessors
Verified platform details will be published here as part of the implementation and procurement process.
Security controls
Verified platform details will be published here as part of the implementation and procurement process.
Data Processing Agreement availability
Verified platform details will be published here as part of the implementation and procurement process.
For procurement, security or data protection questions, contact hello@servicevideoexperts.com. Information about data submitted through this website is on the Privacy & Legal page.
Bring your procurement questions to the demo.
In 30 minutes we can walk through the workflow and the data protection questions your organisation needs answered.