Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Agricultural equipment

Guided video for agricultural equipment service

During harvest or sowing, a machine standing still costs more than the repair. Seeing the fault first shortens every step that follows.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Operator filming an agricultural machine fault with a smartphone

How can agricultural equipment dealers support faults remotely?

The farmer or operator records the machine, the terminal error, the affected assembly and the identification plate through a guided link. The dealer's technical team assesses the case, advises on an immediate workaround where possible, and dispatches with the right parts for often distant farms.

Added value

What Service Video Experts does for agricultural equipment service teams.

Service Video Experts lets farm operators record machine faults, terminal messages and implement condition on their own phone, so dealer service teams can advise during the season without driving across the region first.

Seasonal downtime addressed fast

Advice can be given the same hour, which matters during harvest and planting windows.

Long travel distances avoided

Rural call-outs are committed only where the case shows they are needed.

Parts sent with confidence

The component and machine variant are confirmed visually before parts are dispatched.

The typical situation

A machine stops in a field during a critical window, and the dealer has only a phone description to work from.

Who records the video

The farmer, the machine operator, or the attending field technician.

What is captured

Machine and the fault in operation
Terminal or display error
Identification and model plate
Affected assembly close-up
Fluid, belt and wear condition
Field access for the service vehicle

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Identify the exact model and specification
Advise a temporary safe workaround
Prioritise by seasonal urgency
Prepare parts for a long journey
Support warranty documentation

Operational outcomes

Less downtime in critical seasons
Fewer long unnecessary journeys
Correct parts on arrival
Documented warranty evidence

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Remote technical support using guided video
Technical support teams and equipment manufacturers assess customer and technician video asynchronously, without an app, account or scheduled call.
Sending the right technician with the right parts
Identify the equipment, the fault and the likely components from guided video before a job is assigned, so the first visit can finish the work.
Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account