Fault diagnosis
See the fault, error code and surroundings before deciding what to do.
Use cases
Where seeing the problem changes the decision.
Where in the service process does visual information change the decision? These are the points where seeing the situation leads to a different next step.
These examples illustrate where guided visual information can support a service workflow. They are not customer case studies.
Customer triage
Sort urgent cases from those that can wait or be resolved remotely.
Remote technical review
Give a supervisor or technical specialist visual context from the field so they can advise on the next step.
Site inspection
Capture condition, access and safety consistently.
Installation proof
Record what was installed and the condition in which it was left.
Maintenance
Standardise visual reporting across recurring maintenance work.
Warranty
Keep dated visual documentation of components and workmanship.
Claims
Capture damage consistently for claims and restoration workflows.
Quality control
Let supervisors review work centrally.
Job completion
Close jobs with before-and-after documentation attached to the case.
Insurance and restoration
Damage documented the moment it is reported
A water-damaged ceiling, burst pipe or storm-damage case can be documented immediately from a guided link. The same visual documentation can then be reviewed by the relevant service or claims teams.
- Consistent visual documentation at first notification of loss
- Fewer inspection visits for straightforward cases
- Clear before-and-after documentation of restoration work
Getting started
Most organisations start with one workflow
Pick the process with the highest cost of being wrong — usually first-line triage or completion evidence — and extend from there.
Start with one high-cost workflow.
Pick the process where being wrong costs the most, and we will design the capture around it.