Capability
Equipment identification, serial numbers and fault codes
Most wasted service visits start with an unidentified machine. Guided capture makes identification a required step rather than a hopeful phone question.
No app. No account. No video call.
How is equipment identified before a technician travels?
The capture flow prompts the person on site to photograph the type or serial plate and to show the display, control panel or warning indicator. The service team can then confirm the exact model, revision and configuration, interpret the fault code against that equipment, and prepare the correct parts before anyone travels.
The typical situation
The part ordered fits the previous generation of the machine, and the visit becomes a measuring exercise.
Who records the video
The customer, the machine operator or the technician on site.
What is captured
- Type and serial plate photograph
- Model, revision and configuration details
- Displayed fault or warning code
- Control panel and indicator state
- Installation context and access
How the service team uses it
- Confirm the exact equipment before dispatch
- Match the fault code to the correct manual
- Check warranty and contract status
- Order the correct part first time
Operational outcomes
- Right parts on the first visit
- Fewer aborted visits
- Accurate warranty decisions
- Shorter diagnosis time
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Sending the right technician with the right parts
Identify the equipment, the fault and the likely components from guided video before a job is assigned, so the first visit can finish the work.
- Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
- A structured service case, not a video upload
Video, photos, equipment identification, fault codes, answers and checklist responses arrive together as one structured service case your team can review and act on.
- Guided video for industrial equipment service
Let machine operators report faults with guided video, warning codes and serial plates so technical teams can assess industrial equipment issues before dispatch.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.