Product
Remote visual inspection software for service operations.
Guided capture goes out as a link. What comes back is a structured service case — video, photos, equipment details, answers and checklist evidence in one record your team can review, act on and keep.
No app. No account. No video call.
Inside the platform
What your team works in.
Conceptual views of the workflow, drawn in our own visual language. They illustrate how cases are queued, reviewed and closed — they are not production screenshots.
- #4821Harbour FacilitiesWashing machineReady for review
- #4818Northfield DairyCooling unitAwaiting capture
- #4815Lindholm EnergyInverter · E-041Technician assigned
- #4809Grayson RetailRooftop HVACResolved remotely
- #4802Vestbo HousingLeak · apartment 4BClosed with evidence
Before
BeforeAfter
AfterWork performed
Leaking waste pipe resealed
Parts used
Trap and seal kit
Signed off
Site contact, on site
Customer
Case #4821
Equipment
Washing machine
Submitted
Today, 09:14
Owner
Coordinator
Customer video · 0:48
Answers
Problem started: this week
Error shown on display: yes
Checklist
- ✓ Equipment shown
- ✓ Fault filmed
- · Surrounding area pending
Internal note
Looks like a drain filter blockage — check part availability before dispatch.
Everything your team needs to review, route and act on — kept together in one structured case.
Capabilities
What the platform does.
Each capability is configured per workflow, so the evidence you require is the evidence you receive.
Guided Video Capture
Define the exact steps, angles and photos a customer, operator or technician must record. Guided video capture through a link — no app, no account, no live video call.
Structured Service Case
Video, photos, equipment identification, fault codes, answers and checklist responses arrive together as one structured service case your team can review and act on.
Checklists & Structured Questions
Ask the questions your engineers would ask, and require the checks that matter, at the moment of capture — answers stay attached to the video evidence.
Equipment Identification
Capture the type plate, serial number, model and displayed fault code as part of the guided workflow, so the right part and the right technician can be prepared.
Before & After Documentation
Record the condition found and the condition left, with the work performed in between — a defensible visual record for warranty, claims and quality review.
Software and implementation
Licensed software, implemented around one workflow.
Service Video Experts is software. Service organisations license the platform, and every deployment includes implementation work: the guided capture flows, the required evidence and the connection to your existing service process are configured around one workflow before they are extended.
Licensed software
The platform is licensed to your organisation as a subscription, scoped to the teams and workflows that use it. Your team works in the platform; the person recording only ever opens a link.
Implementation included
Each deployment starts with one workflow. We define what evidence is needed, build the guided capture, connect it to the process you already run and pilot it with one team before expanding.
Nothing for the end customer to install
Customers, site operators and technicians record from the browser on their own phone. No app, no account and no live video call.
Connected, not another inbox
Completed cases reach your CRM, field service management, ticketing or ERP system through API, webhooks or link-based delivery.
Show us how your service operation works today.
In 30 minutes, we'll look at how service requests are received, triaged, dispatched and closed — and identify where guided video could improve visibility, decision-making or documentation.