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Industries

Built for organisations that work in the field.

Who is guided service video relevant for? The workflow is the same everywhere: understand the case before dispatch, and document what happened on site. The details differ by sector.

Plumber working on pipework

Priority sectors

High-fit service environments

Plumber filming a leaking pipe joint under a kitchen sink with a smartphone

Plumbing & Water

Leaks, blockages, pressure faults and drainage call-outs.

See how it works for plumbing & water →
Heating engineer filming a boiler fault code with a smartphone

HVAC, Boilers & Heat Pumps

Error codes, noise, installation checks and commissioning.

See how it works for hvac, boilers & heat pumps →
Maintenance worker filming a cracked damp wall with a smartphone

Property Maintenance

Tenant-reported faults, repairs and completion records.

See how it works for property maintenance →
Water utility technician filming a street meter and valve with a smartphone

Water Utilities

Network incidents, metering issues and site inspections.

See how it works for water utilities →
Technician filming a damaged connector on a public EV charging station

EV Charging

Charger faults, connector damage and remote diagnosis.

See how it works for ev charging →
Service engineer filming a fault inside a commercial kitchen oven

Equipment Service

Industrial, agricultural and commercial kitchen equipment.

See how it works for equipment service →
Facilities manager filming plant room equipment with a smartphone

Facility Management

Multi-site triage, planned maintenance and reporting.

See how it works for facility management →
Workshop technician filming damage under a raised vehicle with a smartphone

Automotive Aftersales

Damage capture, workshop triage and warranty documentation.

See how it works for automotive aftersales →
Solar technician filming a rooftop inverter fault display with a smartphone

Solar & Battery Storage

Inverter fault codes, panel and roof-mount checks, commissioning records.

See how it works for solar & battery storage →
Wind turbine technician filming components inside the turbine tower with a smartphone

Wind Energy

Turbine inspections, component condition and remote technical review.

See how it works for wind energy →
Roofing contractor filming damaged roof tiles and flashing with a smartphone

Roofing Repairs

Storm damage, leak tracing, flashing checks and completion records.

See how it works for roofing repairs →
Security systems engineer filming an alarm control panel and camera with a smartphone

Fire & Security Systems

Alarm panel faults, camera checks and installation documentation.

See how it works for fire & security systems →

Full list

Where guided service video can be applied

  • Plumbing & drainage
  • Water utilities
  • HVAC, boilers and heat pumps
  • Property maintenance
  • Housing associations
  • Facility management
  • EV charging
  • Solar PV and battery storage
  • Wind turbines and renewable energy
  • Telecom and broadband
  • Commercial kitchen equipment
  • Industrial equipment
  • Agricultural equipment
  • Garage doors and gates
  • Roofing
  • Windows and doors
  • Fire and security systems
  • Insurance and restoration
  • Automotive aftersales

See where guided video fits your service process.

We will walk through the workflows most relevant to your sector.