Remote first-look diagnosis and better service reports for your installed base.
Help manufacturers, service partners and maintenance teams review machinery evidence before choosing the next step.
Ready software, workflow configuration, implementation and training.
No app. No customer account. No live video call.
Service Video Experts
Industrial Equipment & Machinery · Illustrative example
Guided equipment evidence
Service record
- Capture machine identifiers and alarms safely
- Guide service partners through maintenance evidence
- Attach visible wear to a spare-parts recommendation
Ready for service-team review
Industrial Equipment & Machinery
Where time and money leak
- Remote support without a clear view of the symptom
- Incorrect spare-parts identification
- Unstructured reports across service partners
- Lost time arranging repeat site attendance
How teams use it
Before dispatch
- Capture machine identifiers and alarms safely
- Show the fault sequence without opening unsafe equipment
During the visit
- Guide service partners through maintenance evidence
- Record component identifiers and completed repairs
Repair approvals
- Attach visible wear to a spare-parts recommendation
- Give asset owners evidence to decide on remedial work
Visual evidence supports your qualified team; it does not replace safety procedures, required inspections or technical judgement.
For larger organisations
Scope the setup around your organisation’s sites, teams and governance requirements.
- Multi-site setup
- Role-based access
- API and webhook connections
- Contractor access
- Configurable data retention
Availability, integration feasibility, permissions and retention settings are confirmed during scoping, before implementation.
Data & SecurityWhat could better pre-dispatch information save?
Editable illustrative assumptions. Estimates, not guaranteed results.
Your assumptions — illustrative defaults, edit them
Estimated annual service visits
17,600
Potentially avoidable visits
880
Estimated gross visit cost that could be avoided per year
€132,000
An estimate from your own assumptions — not a guaranteed result, a benchmark or a customer outcome. It does not deduct software, implementation or adoption costs, and it cannot judge which visits are technically necessary.
Team Service Video Experts
Ready software. Your workflow. Our implementation.
We configure your guided capture, train your reviewing team and review the pilot on your own numbers.
Support across Europe, the Middle East, Asia and the Americas.
Show us how your service operation works today.
In a 20-minute demo we look at how service requests are received, triaged, dispatched and closed — and where better visual information could reduce avoidable visits, repeat work and uncertainty.