Solar and storage
Guided video for solar and battery storage maintenance
Most solar service calls begin with an inverter fault code and a monitoring alert. A guided recording turns that into something the technical team can actually assess.
No app. No account. No video call.
How can solar maintenance teams document faults remotely?
The site operator or owner receives a guided link and records the inverter display, the status lights, the equipment label and the affected string or battery unit. The service team reviews the case, attempts remote resolution where possible, and otherwise dispatches with the correct replacement part.
The typical situation
A monitoring alert gives a code but no context, so a technician is sent simply to look at the inverter.
Who records the video
The site operator, the system owner, or the attending solar technician.
What is captured
- Inverter display and fault code
- Status LEDs and isolator positions
- Equipment and serial label
- Array, mounting and cabling condition
- Battery unit and enclosure
- Roof or ground-mount access
How the service team uses it
- Confirm inverter model and firmware context
- Interpret the fault code correctly
- Guide a safe reset where appropriate
- Prepare the right replacement unit
- Document commissioning and warranty evidence
Operational outcomes
- Fewer visits for resettable faults
- Faster warranty documentation
- Correct parts on the first visit
- Clear records for asset owners
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video for renewable energy maintenance
Guided video workflows for solar, wind, storage and grid-connected assets: remote fault assessment before dispatch and technician documentation after repair.
- Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.