Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Solar and storage

Guided video for solar and battery storage maintenance

Most solar service calls begin with an inverter fault code and a monitoring alert. A guided recording turns that into something the technical team can actually assess.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Solar technician filming a rooftop inverter fault display with a smartphone

How can solar maintenance teams document faults remotely?

The site operator or owner receives a guided link and records the inverter display, the status lights, the equipment label and the affected string or battery unit. The service team reviews the case, attempts remote resolution where possible, and otherwise dispatches with the correct replacement part.

Added value

What Service Video Experts does for solar maintenance teams.

Service Video Experts lets site owners and O&M technicians record inverter faults, string conditions and mounting issues through guided steps, so the solar service desk can diagnose remotely and send the right technician with the right spare.

Inverter faults seen directly

The display, the code and the wiring are captured before a technician is assigned.

Fewer wasted roof visits

Access and safety conditions are visible in advance, so visits are planned properly.

Evidence for warranty

Component condition is documented with dates for manufacturer claims.

The typical situation

A monitoring alert gives a code but no context, so a technician is sent simply to look at the inverter.

Who records the video

The site operator, the system owner, or the attending solar technician.

What is captured

Inverter display and fault code
Status LEDs and isolator positions
Equipment and serial label
Array, mounting and cabling condition
Battery unit and enclosure
Roof or ground-mount access

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Confirm inverter model and firmware context
Interpret the fault code correctly
Guide a safe reset where appropriate
Prepare the right replacement unit
Document commissioning and warranty evidence

Operational outcomes

Fewer visits for resettable faults
Faster warranty documentation
Correct parts on the first visit
Clear records for asset owners

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for renewable energy maintenance
Guided video workflows for solar, wind, storage and grid-connected assets: remote fault assessment before dispatch and technician documentation after repair.
Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account