Capability
Guided video capture with required photos
Guided capture is the difference between a random clip and usable service evidence. Your organisation defines the steps; the person on site simply follows them.
No app. No account. No video call.
What is guided video capture?
Guided video capture is a step-by-step recording flow. Instead of asking someone to 'send a video', the link prompts them through each required shot — the equipment, the serial plate, the fault in operation, the surrounding installation — and will not treat the case as complete until the required evidence is present. It opens in a normal phone browser, with no app and no account.
The typical situation
A customer sends one short clip filmed from too far away. The service team still cannot see the model, the code or the actual fault, so the call-back cycle starts again.
Who records the video
The customer, the site operator or the attending technician — whoever is standing in front of the equipment.
What is captured
- Step-by-step video of each required view
- Required photos that cannot be skipped
- Equipment identification and serial plate
- Warning lights, displays and fault codes
- Structured question answers
- Free-text notes where useful
How the service team uses it
- Receive the same evidence every time
- Compare cases against a consistent standard
- Reduce call-backs for missing information
- Hand a complete case to the reviewing engineer
Operational outcomes
- Complete cases on first submission
- Less time chasing information
- Consistent evidence quality
- Faster triage decisions
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
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- A structured service case, not a video upload
Video, photos, equipment identification, fault codes, answers and checklist responses arrive together as one structured service case your team can review and act on.
- Checklists and structured questions alongside the video
Ask the questions your engineers would ask, and require the checks that matter, at the moment of capture — answers stay attached to the video evidence.
- Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.
- Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.