Field service video

See what happened on site — without being there.

The job should not disappear when the technician drives away.

Capture the condition found, the work performed and the condition left while the technician is still standing in front of it.

Field technician documenting a heat pump on site

On site

Structured capture instead of free-text reports

The technician follows the same steps every time, so head office receives the same quality of information from every job.

Job status

Short video updates on progress, access problems or delays.

Before and after

Two clips that show the condition found and the condition left.

Checklist responses

Mandatory steps confirmed as they are done, not from memory.

Fault documentation

Damage, wear and component failures recorded visually.

Installations

Placement, connections and commissioning captured for the record.

Proof of completion

Completion documentation attached to the job before the technician leaves.

Supervisor reviewing field service videos centrally

Central review

Supervision without travel

Remote review turns supervision into part of the workflow instead of a separate site visit.

  • Review completed work centrally.
  • Escalate with visual context.
  • Perform quality checks remotely.
  • Retain warranty and service documentation.
  • Reduce unnecessary supervisor travel.

Know what happened before the technician leaves the site.

See how guided on-site capture fits the way your field teams already work.