Capability
A structured service case, not a video upload
Everything captured in one workflow stays together in one reviewable record — so the next decision is made on complete information rather than fragments.
No app. No account. No video call.
What does the service team actually receive?
A single structured service case containing the customer or site, the equipment and serial number, the reported issue, any fault or warning code, the guided video, the required photos, the answers given, checklist completion, technician notes, the case status and the recommended next action. It is a service record, not a video in an inbox.
The typical situation
Evidence arrives as messages, attachments and phone notes across three systems, and nobody can reconstruct what was actually found.
Who records the video
The case is assembled automatically from what the customer, operator or technician captured.
What is captured
- Customer or site reference
- Equipment, asset and serial number
- Reported issue and fault code
- Video and required photos
- Structured answers and checklist completion
- Technician notes and case status
How the service team uses it
- Review the whole case in one place
- Assign an owner and a status
- Attach the case to the service job
- Reuse it as documentation after closure
Operational outcomes
- One record per service event
- Traceable decisions
- Reusable documentation
- Less administrative reconstruction
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video capture with required photos
Define the exact steps, angles and photos a customer, operator or technician must record. Guided video capture through a link — no app, no account, no live video call.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
- Equipment identification, serial numbers and fault codes
Capture the type plate, serial number, model and displayed fault code as part of the guided workflow, so the right part and the right technician can be prepared.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.