Capability
A structured service case, not a video upload
Everything captured in one workflow stays together in one reviewable record — so the next decision is made on complete information rather than fragments.
No app. No customer account. No live video call.
What does the service team actually receive?
A single structured service case containing the customer or site, the equipment and serial number, the reported issue, any fault or warning code, the guided video, the required photos, the answers given, checklist completion, technician notes, the case status and the recommended next action. It is a service record, not a video in an inbox.
The typical situation
Evidence arrives as messages, attachments and phone notes across three systems, and nobody can reconstruct what was actually found.
Who records the video
The case is assembled automatically from what the customer, operator or technician captured.
What is captured
- Customer or site reference
- Equipment, asset and serial number
- Reported issue and fault code
- Video and required photos
- Structured answers and checklist completion
- Technician notes and case status
Service cases
What the service team receives.
Illustrative workflow views across the sectors we work in. Example content, not customer data.
Service case #4821
Rooftop unit stopped — alarm on controller
- Site
- Office building — Dublin
- Asset
- Rooftop air-handling unit
- Data plate
- Captured
- Fault code
- E04
- Observed
- Condenser fan not running
- Owner
- HVAC service desk
Recommended next action
Refrigeration engineer — bring condenser fan motor and capacitor
Service case #5107
Inverter offline since Monday morning
- Customer
- Beckers Logistics
- Location
- Roof array B — Eindhoven
- Asset
- String inverter 25 kW
- Serial
- INV-31204
- Fault code
- F13
- Owner
- Solar service desk
Recommended next action
Site visit scheduled — bring replacement DC isolator and string tester
Service case #5122
Water ingress above first-floor office
- Customer
- Harbour Facilities
- Location
- Block C — Rotterdam
- Asset
- Pitched tile roof — chimney flashing
- Section
- Rear slope, chimney line
- Reported
- After heavy rainfall
- Owner
- Roofing estimator
Recommended next action
Quote from video — no survey visit required before works
Service case #5149
Alarm panel showing fault at side entrance
- Customer
- Northgate Retail Park
- Location
- Gate 2 — Dublin
- Asset
- Alarm panel + entrance camera
- Serial
- AP-77210
- Indicator
- Zone 4 fault on keypad
- Owner
- Security support desk
Recommended next action
Resolved remotely — zone 4 contact reset on site, no dispatch needed
Service case #5168
Charge session stops at 3 minutes
- Customer
- City Fleet Services
- Location
- Depot bay 7 — Antwerp
- Asset
- 22 kW AC charge point
- Serial
- EVC-40911
- Fault code
- E-021
- Owner
- Charging support desk
Recommended next action
Technician visit — bring RCD module and type 2 socket assembly
Service case #5183
Combi oven tripping the breaker on start-up
- Customer
- Meridian Foods
- Location
- Main kitchen — Waterford
- Asset
- Commercial combi oven
- Serial
- OV-20884
- Fault code
- AL-07
- Owner
- Equipment service desk
Recommended next action
Right technician assigned — heating element and contactor pre-ordered
Service case #5204
Water running behind the kitchen unit
- Customer
- Ellen Doyle
- Location
- 14 Mill Lane — Cork
- Asset
- Kitchen waste and supply pipework
- Isolation
- Stopcock located under sink
- Reported
- Since yesterday evening
- Owner
- Service desk
Recommended next action
Engineer dispatched same day — bring compression fittings and flexible tails
Service case #5231
Water surfacing beside the footpath meter chamber
- Reported by
- Site contractor
- Location
- Bridge Street — Galway
- Asset
- Meter chamber and service connection
- Reference
- MC-11820
- Access
- Footpath, traffic management needed
- Owner
- Network control
Recommended next action
Category confirmed — crew scheduled with traffic management and repair collar
Service case #5257
Damp patch spreading on bedroom wall
- Tenant
- Apartment 2C
- Location
- Riverside Court — Limerick
- Asset
- External wall, first floor
- Reported
- Worse after rainfall
- History
- Second report this year
- Owner
- Repairs coordinator
Recommended next action
Assigned to roofing trade first — no plumbing visit booked
Service case #5279
Warning light and rattle under load
- Customer
- Fleet account — Voss Transport
- Location
- Service reception — Utrecht
- Asset
- Light commercial van
- Identification
- VIN captured on video
- Indicator
- Engine warning lamp on
- Owner
- Service advisor
Recommended next action
Diagnosis slot booked — exhaust heat shield and sensor quoted in advance
Service case #5298
Vibration reported in nacelle during operation
- Operator
- Northsea Renewables
- Location
- Turbine 7 — coastal site
- Asset
- Nacelle drive train
- Serial
- WT-6042
- Indicator
- Vibration alarm logged
- Owner
- Technical support
Recommended next action
Specialist review before climb — lifting plan and spare coupling prepared
How the service team uses it
- Review the whole case in one place
- Assign an owner and a status
- Attach the case to the service job
- Reuse it as documentation after closure
Operational outcomes
- One record per service event
- Traceable decisions
- Reusable documentation
- Less administrative reconstruction
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Guided video capture with required photos
Define the exact steps, angles and photos a customer, operator or technician must record. Guided video capture through a link — no app, no account, no live video call.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
- Equipment identification, serial numbers and fault codes
Capture the type plate, serial number, model and displayed fault code as part of the guided workflow, so the right part and the right technician can be prepared.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.
Prefer to try the capture workflow yourself first? Start a free account