Capability
Before and after evidence from the field
The condition found and the condition left are the two facts most often disputed after a service visit, and the two most rarely documented.
No app. No account. No video call.
How can a technician document work performed?
The technician follows a guided flow on their own phone: the condition found, the work performed, and the condition left, plus any required photos and checklist confirmations. The result is attached to the service case and can be reviewed centrally, reused in warranty or claims discussions, and referenced if the same asset returns.
The typical situation
A dispute arises weeks later and the only record of what was found is a one-line job note.
Who records the video
The attending field technician or service engineer.
What is captured
- Condition found on arrival
- Work performed
- Condition left on completion
- Parts replaced and readings taken
- Customer-visible result
How the service team uses it
- Verify work remotely without a second visit
- Support warranty and claims discussions
- Review quality against the standard expected
- Share the result with the customer
Operational outcomes
- Defensible service records
- Fewer disputed jobs
- Remote quality control
- Better handover between visits
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
- Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
- Field technician video to head office
Technicians record equipment condition, work performed, readings and completion through guided steps, reviewed centrally by the technical team.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.