Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Plumbing and drainage

Guided video for plumbing and drainage service

Most plumbing call-outs are booked from a short description. A guided recording shows the service desk where the water is coming from, what has already been shut off and what the engineer will need.

No app. No account. No video call.

Book a 30-Minute Demo Start Free Account See How It Works

Plumber filming a leaking pipe joint under a kitchen sink with a smartphone

How can plumbing companies see a leak before sending an engineer?

The customer receives a guided link by text or email and is prompted to film the leak, the affected area, the stopcock or meter and the appliance involved. The service desk reviews the case and decides whether the job is urgent, which engineer to send and which parts and materials to load before travelling.

Added value

What Service Video Experts does for plumbing & drainage teams.

Service Video Experts lets customers show the leak, the appliance and the isolation point before an engineer is dispatched, so urgent jobs are recognised, the right trade attends and the correct fittings are on the van.

Genuine emergencies identified

Active water damage is visible immediately and prioritised over routine work.

Immediate mitigation guided

The service desk can talk the customer through isolating the supply while the engineer travels.

Right materials loaded

Pipework, fittings and appliance type are confirmed before the van leaves.

The typical situation

A leak is reported by phone, the engineer arrives without the right fitting, and the customer waits for a second appointment while water damage continues.

Who records the video

The householder, tenant or site contact standing in front of the leak — and later the plumbing engineer carrying out the repair.

What is captured

The leak or blockage in real conditions
Affected area and any water damage
Boiler, cylinder or appliance identification
Stopcock, meter and isolation points
Answers to structured questions
Before and after evidence of the repair

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Customer recording a fault on their equipment with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Judge urgency before committing an engineer
Talk the customer through immediate isolation
Send the right trade for the actual fault
Load the right fittings and materials
Document the repair for the customer or landlord

Operational outcomes

Fewer wasted call-outs
Faster response to genuine emergencies
Better first-time fix
Clear completion records

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Guided video for property maintenance and housing repairs
Let tenants and site contacts report repairs with guided video so property teams can assign the right trade and keep a record of completed work.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Demo Start Free Account