Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Facilities management

Improve Maintenance Decisions Across Every Site.

Facilities teams receive reports from people who are not technical. Guided capture turns those reports into something a planner can act on.

For facilities management directors, maintenance directors and heads of property operations responsible for multi-site maintenance and contractor networks.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Facilities manager filming plant room equipment with a smartphone

How can facilities teams triage reported faults across multiple sites?

The person reporting the issue receives a guided link and records the fault, the location and the surrounding condition. The facilities team reviews the case centrally, assigns the correct trade, prioritises against other sites, and keeps the completion evidence attached to the same record.

Operational challenges

Where Facilities Management service loses time and money.

The situations below are where better information before and during the visit typically changes the outcome.

Vague multi-site requests
Requests arrive from site managers and tenants with little detail, across many buildings.
Contractors dispatched blind
The wrong trade or contractor is sent because nobody could see the issue first.
Unverifiable completion
Completion reports are brief, and supervisors visit sites only to check work was done.
Inconsistent contractor reporting
Every contractor documents work differently, by email, messaging or not at all.
Tenant and site-manager communication
People reporting issues have no clear way to show the problem or see the outcome.
Quality control across the estate
It is hard to compare standards between sites, contractors and regions.

How it works

Two guided workflows, introduced together or one at a time.

Customer video before dispatch, and technician video during the visit. The person recording opens a link in their phone browser.

Before dispatch — customer or site contact

1Site manager or tenant reports an issue
2Receives a secure guided link
3Records the location, the issue and access conditions
4Helpdesk reviews and assesses remotely
5Resolve, schedule planned work, or dispatch the right contractor

During the visit — technician or contractor

1Contractor opens the guided completion workflow
2Records condition found
3Captures work performed
4Records condition left and checklist
5FM team reviews completion remotely

Commercial benefits

What it can change in your operation.

Faster maintenance triage
Assess requests remotely and dispatch the right trade, or none, across every site.
Visual proof of completion
Contractors submit structured before-and-after evidence attached to the job.
Fewer verification visits
Supervisors review completion remotely and attend only where needed.
Consistent reporting
One defined evidence standard for every contractor, regardless of their own systems.

Results depend on your workflows, volumes and adoption. We measure them with you in a pilot rather than promise them in advance.

Worked example

Illustrative example — water ingress reported at a regional office

01 Problem
A site manager reports a ceiling stain and dripping water in a meeting room.
02 Capture
Through a guided link, the site manager films the ceiling, the room layout and the plant area above, and answers questions about when it started and whether it is getting worse.
03 Review
The FM helpdesk sees that the leak is near an HVAC condensate line rather than the roof.
04 Decision
A mechanical contractor is dispatched instead of a roofer, and asked to submit completion evidence through the same case.
05 Operational result
The right trade attends first time and completion is verified remotely. Illustrative scenario — not a client result.

Pilot invitation

Start with one workflow in your operation.

A typical starting point is reactive maintenance requests for one region or portfolio, with contractor completion evidence for the same jobs.

We analyse the current process and agree a baseline
We configure the guided capture and review steps
Your team runs it on real cases with our support
You decide on measured results whether to expand

How the Pilot Works Book a Discovery Call

Further reading: How facilities managers can improve contractor documentation

The typical situation

Reports arrive as short text descriptions, the wrong trade is sent, and nobody can confirm afterwards what was actually done.

Who records the video

The site contact, tenant or building user reporting the issue, and the attending contractor.

What is captured

The reported fault in context
Location within the building
Equipment or asset label
Extent of damage or wear
Access and safety constraints
Completion evidence after the work

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Triage and prioritise across sites
Assign the correct trade first time
Avoid attendances for non-issues
Verify contractor work centrally
Keep an auditable maintenance record

Operational outcomes

Right trade dispatched
Fewer wasted attendances
Verified contractor performance
Auditable records per site

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account

Improve Maintenance Decisions Across Every Site.

How can facilities teams triage reported faults across multiple sites?

Where Facilities Management service loses time and money.

Vague multi-site requests

Contractors dispatched blind

Unverifiable completion

Inconsistent contractor reporting

Tenant and site-manager communication

Quality control across the estate

Two guided workflows, introduced together or one at a time.

What it can change in your operation.

Faster maintenance triage

Visual proof of completion

Fewer verification visits

Consistent reporting