Facilities
Guided video for facilities maintenance
Facilities teams receive reports from people who are not technical. Guided capture turns those reports into something a planner can act on.
No app. No account. No video call.
How can facilities teams triage reported faults across multiple sites?
The person reporting the issue receives a guided link and records the fault, the location and the surrounding condition. The facilities team reviews the case centrally, assigns the correct trade, prioritises against other sites, and keeps the completion evidence attached to the same record.
The typical situation
Reports arrive as short text descriptions, the wrong trade is sent, and nobody can confirm afterwards what was actually done.
Who records the video
The site contact, tenant or building user reporting the issue, and the attending contractor.
What is captured
- The reported fault in context
- Location within the building
- Equipment or asset label
- Extent of damage or wear
- Access and safety constraints
- Completion evidence after the work
How the service team uses it
- Triage and prioritise across sites
- Assign the correct trade first time
- Avoid attendances for non-issues
- Verify contractor work centrally
- Keep an auditable maintenance record
Operational outcomes
- Right trade dispatched
- Fewer wasted attendances
- Verified contractor performance
- Auditable records per site
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
- Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
- Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.