Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Roofing

Guided video for roofing inspection and repair

Roof surveys are expensive in travel and access. A guided recording from the building owner or manager tells the estimator whether a visit is needed and what it will involve.

No app. No account. No video call.

Book a 30-Minute Demo Start Free Account See How It Works

Roofing contractor filming damaged roof tiles and flashing with a smartphone

How can roofing companies assess damage without a survey visit?

The building owner or facilities contact records the affected area, the internal water ingress and the surrounding roof condition through a guided link. The estimator reviews the case and either quotes from the video, requests a specific extra angle, or schedules a survey with the right access equipment already planned.

Added value

What Service Video Experts does for roofing teams.

Service Video Experts lets building owners and facilities contacts show the leak, the roof area and the access conditions before a survey, so estimators quote straightforward works from the video and plan access properly for the rest.

Survey visits avoided

Many repairs can be quoted directly from a guided recording.

Access planned before attending

Height, scaffolding and safety conditions are visible in the case.

Works documented

Before-and-after evidence closes the job for the customer and for insurers.

The typical situation

An estimator drives to site, spends an hour on access, and confirms what a two-minute recording would have shown.

Who records the video

The building owner, tenant or facilities manager — and the roofing operative during and after the works.

What is captured

Internal water ingress and staining
Visible roof area and damage
Flashing, ridge and gutter condition
Building height and access conditions
Structured questions on weather and history
Before and after evidence of the repair

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Customer recording a fault on their equipment with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Quote straightforward works without travelling
Plan access equipment before attending
Prioritise active leaks over cosmetic damage
Document condition for insurance discussions
Show the customer the finished work

Operational outcomes

Fewer survey visits
Faster quotations
Better prepared access planning
Documented completion evidence

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Remote visual inspection without an app or a live call
Carry out remote visual inspections with guided video and photos recorded on the customer's or technician's own phone. No app, no account, no scheduled video call.
Guided video for facilities maintenance
Multi-site facilities teams use guided video to triage reported faults, assign the right trade and document completed work across a property portfolio.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Demo Start Free Account