Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Automotive

Guided video for automotive service and aftersales

Automotive is one of several sectors where guided video works well — before the vehicle arrives, and while the work is being carried out.

No app. No customer account. No live video call.

Book a 30-Minute Discovery Call Explore a Pilot Project See How It Works

Workshop technician filming damage under a raised vehicle with a smartphone

How can automotive service teams use customer video?

A customer or service advisor captures the vehicle issue, the dashboard warning, the sound and the affected area through a guided link before workshop diagnosis. During the job, the technician records findings and completed work, giving the customer a clear explanation and the workshop a documented record.

Added value

What Service Video Experts does for automotive service teams.

Service Video Experts lets vehicle owners, service advisors and workshop technicians capture faults, warnings and completed work on video, so diagnosis time is shorter, recommended work is explained clearly and handover is documented.

Intermittent faults captured

The noise or warning is recorded when it happens, not reproduced in the workshop.

Recommended work explained

Customers see the finding rather than reading it on an invoice line.

Intake and handover evidenced

Vehicle condition is documented at both ends of the job.

The typical situation

An intermittent noise or warning is described at the counter, and the workshop spends diagnosis time reproducing something the customer already experienced.

Who records the video

The vehicle owner, the service advisor, or the workshop technician.

What is captured

The fault, noise or warning as it occurs
Dashboard and warning indicators
Vehicle identification details
Damage and wear close-ups
Findings during diagnosis
Completed work and parts replaced

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Facilities manager filming the fault code on a commercial rooftop HVAC unit controller with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Prepare the workshop before arrival
Reduce diagnosis time for intermittent faults
Explain recommended work visually to the customer
Document damage at intake and handover
Support warranty claims with dated evidence

Operational outcomes

Shorter diagnosis time
Clearer customer communication
Documented warranty evidence
Fewer disputes at handover

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
Remote diagnosis from guided customer and site video
Diagnose from structured video, photos, error codes and equipment identification submitted through a link — without an app, an account or a live video call.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Discovery Call Explore a Pilot Project

Prefer to try the capture workflow yourself first? Start a free account