Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Property and housing

Guided video for property maintenance and housing repairs

Repairs reported by tenants are hard to categorise. A short guided recording shows the property team what the fault actually is, and which trade should attend.

No app. No account. No video call.

Book a 30-Minute Demo Start Free Account See How It Works

Maintenance worker filming a cracked damp wall with a smartphone

How can property teams triage tenant-reported repairs?

The tenant or site contact receives a guided link and records the fault, the room, the affected fittings and any damage. The property team reviews the case, assigns the correct trade, and keeps the recording attached to the repair for the landlord, the contractor and the eventual completion record.

Added value

What Service Video Experts does for property maintenance teams.

Service Video Experts lets tenants and site contacts report repairs with guided video, so property teams assign the correct trade first time, evidence condition for landlords and close jobs with documented completion.

Correct trade first time

The reported fault is seen before a contractor appointment is booked.

Condition evidenced

Damp, damage and safety concerns are recorded with dates against the property.

Fewer tenant appointments

Repairs are categorised properly, so tenants wait for one visit rather than two.

The typical situation

A repair is logged in a single sentence, the wrong trade attends, and the tenant waits through a second appointment.

Who records the video

The tenant, the caretaker or the property manager — and the attending contractor on completion.

What is captured

The reported fault in context
Room, fitting and appliance details
Damp, damage or safety concerns
Appliance or boiler identification
Structured questions about the history
Before and after evidence of the repair

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Customer recording a fault on their equipment with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Assign the correct trade first time
Separate urgent from routine repairs
Give contractors visual context before arrival
Evidence condition for landlords and disputes
Close jobs with documented completion

Operational outcomes

Fewer wrong-trade appointments
Faster response on genuine urgency
Auditable repair history per property
Better tenant communication

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Guided video for facilities maintenance
Multi-site facilities teams use guided video to triage reported faults, assign the right trade and document completed work across a property portfolio.
Customer video intake without an app or account
Customers submit guided video, photos and answers through a simple link. No app, no account, no live video call.
Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Demo Start Free Account