Does the customer or site contact need to install anything?

No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.

What happens if the recording misses something?

The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.

How long does it take to get started?

Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.

Is this software or a service?

It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Water utilities

Guided video for water utility operations

Network incidents are reported from many sources and prioritised with very little visual information. Guided capture gives the control room the same view as the person standing at the site.

No app. No account. No video call.

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Water utility technician filming a street meter and valve with a smartphone

How can a water utility assess a reported incident before sending a crew?

The reporting customer, contractor or field operative is sent a guided link and prompted to record the location, the visible water, the asset involved and the surrounding access conditions. The control room reviews the case, prioritises it against other incidents, and sends the crew and equipment the situation actually requires.

Added value

What Service Video Experts does for water utilities teams.

Service Video Experts gives utility control rooms a visual, structured record of reported incidents — flow, asset, location and access conditions — so incidents are prioritised accurately and crews arrive with the right equipment and traffic management.

Accurate incident prioritisation

Severity is judged from what is visible, not from a caller's description.

Access planned in advance

Traffic, footpath and depth conditions are known before the crew is scheduled.

Reinstatement evidenced

Completion and reinstatement quality are reviewed centrally with dated evidence.

The typical situation

A reported escape is categorised from a phone description, and the crew arrives to find either a minor issue or a job that needs equipment they did not bring.

Who records the video

The reporting customer, a contractor on site, or the utility's own field operative.

What is captured

Visible water, flow and spread
Meter, chamber or hydrant condition
Asset identification and location markers
Traffic, access and safety conditions
Structured questions on duration and impact
Reinstatement and completion evidence

Service cases

What the service team receives.

Illustrative workflow views across the sectors we work in. Example content, not customer data.

Water utility operative filming a street meter chamber with a smartphone — Illustrative workflow view

Customer recording a fault on their equipment with a smartphone — Illustrative workflow view

Site owner filming a solar inverter display with a smartphone — Illustrative workflow view

Building manager filming damaged roof tiles and flashing with a smartphone — Illustrative workflow view

Technician filming an alarm keypad beside an entrance camera with a smartphone — Illustrative workflow view

Depot engineer filming an EV charge point screen with a smartphone — Illustrative workflow view

Kitchen engineer filming a commercial combi oven control panel with a smartphone — Illustrative workflow view

Householder filming a leaking pipe joint under a kitchen sink with a smartphone — Illustrative workflow view

Tenant filming a damp patch on an interior wall with a smartphone — Illustrative workflow view

Workshop technician filming underneath a raised vehicle with a smartphone — Illustrative workflow view

Wind turbine technician filming components inside the turbine tower with a smartphone — Illustrative workflow view

How the service team uses it

Prioritise incidents against real severity
Plan traffic management and access in advance
Send the correct crew type and equipment
Keep dated evidence for regulatory reporting
Review reinstatement quality remotely

Operational outcomes

Better incident prioritisation
Fewer return visits for equipment
Consistent site records
Remote quality control of reinstatement

Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.

Two directions of video

Before dispatch, and from the field.

The same structured approach is used in both directions, with different capture steps.

01 Customer or site → Service team

Service request received
Guided video link sent
Customer or site contact records
Service team reviews
Resolve remotely or dispatch correctly

02 Field technician → Head office

Technician opens the job
Guided capture on site
Checklist and readings
Before and after evidence
Completion record reviewed centrally

Common questions

What service teams usually ask first.

Does the customer or site contact need to install anything?: No. They open a link on their own phone and are guided through the capture steps in the browser. There is no app to download, no account to create and no live video call to join.
What happens if the recording misses something?: The service team can request a specific follow-up — a particular angle, the serial plate or an additional answer — through the same case, without starting again.
How long does it take to get started?: Implementation starts with one workflow. We configure the capture steps, questions and checklist for that workflow, connect it to how your team already works, and extend from there once it is running.
Is this software or a service?: It is software, licensed by subscription, with implementation included. Your team uses the platform; the people who record — customers, site contacts, technicians — need nothing installed.

Remote visual inspection without an app or a live call
Carry out remote visual inspections with guided video and photos recorded on the customer's or technician's own phone. No app, no account, no scheduled video call.
Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
Field technician video to head office
Technicians record equipment condition, work performed, readings and completion through guided steps, reviewed centrally by the technical team.

Discuss your service workflow with us.

In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.

Book a 30-Minute Demo Start Free Account