Solution
Virtual inspection software for service and maintenance teams
Virtual inspection works best when it is a defined workflow rather than a request for pictures. Every inspection type gets its own capture steps.
No app. No account. No video call.
What should virtual inspection software do?
Virtual inspection software should define what must be recorded, guide the person on site through it, and return a complete, reviewable record. That means per-inspection capture steps, required photos and video, identification details, checklist responses and structured questions — with no app install, no account and no need for a scheduled call, so the person on site can complete it whenever it suits them.
The typical situation
Teams improvise virtual inspections with messaging apps and email, then spend longer chasing missing photos than the visit would have taken.
Who records the video
Site contacts, tenants, operators, contractors, dealers or your own technicians.
What is captured
- Inspection steps defined per situation
- Mandatory photos and video clips
- Asset and location identification
- Condition checklist responses
- Defect descriptions and severity answers
- Before and after evidence where relevant
How the service team uses it
- Standardise inspections across teams and regions
- Review asynchronously rather than live
- Escalate only the cases that need attendance
- Keep one complete record per inspection
- Hand over evidence to the next decision
Operational outcomes
- Repeatable inspection quality
- Less scheduling overhead
- Fewer follow-up requests
- Auditable documentation
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Remote visual inspection without an app or a live call
Carry out remote visual inspections with guided video and photos recorded on the customer's or technician's own phone. No app, no account, no scheduled video call.
- Quality control for field-service work
Supervisors review completed work from structured video and checklist evidence instead of travelling to inspect a sample of jobs.
- Structured service documentation from the field
Video, photos, answers and checklist responses kept together as one structured service record instead of scattered across messages and notes.
- Proof of completion for service and maintenance work
Close jobs with dated before-and-after evidence, checklist responses and restart confirmation attached to the service record.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.