Solution
Reduce truck rolls with visual evidence before dispatch
A truck roll is committed the moment a job is scheduled. The decision is only as good as the information behind it.
No app. No account. No video call.
How can service organisations reduce truck rolls?
By making a visual assessment part of intake. Before a vehicle is assigned, the customer or site contact is guided to record the fault, the equipment and any error message. Some cases turn out to be resolvable remotely, some are out of scope, some need a different skill set, and the rest are dispatched with the right parts. Each of those outcomes removes an avoidable or repeated trip.
The typical situation
Vehicles are dispatched on incomplete information, and a share of those trips end in no fault found, wrong parts, or a return visit.
Who records the video
The customer, tenant, site contact or operator, before anything is scheduled.
What is captured
- The reported fault in operation
- Equipment model and serial plate
- Error codes and warning indicators
- Access, location and working conditions
- Answers to defined triage questions
- Photos of the installation as found
How the service team uses it
- Filter requests that need no visit
- Resolve simple cases remotely
- Match the technician to the actual fault
- Load the right parts before departure
- Avoid repeat trips for missing information
Operational outcomes
- Fewer avoidable trips
- Lower travel time and cost
- Better first-time fix performance
- More capacity for real work
Outcomes depend on your own service operation. We do not publish savings percentages that have not been measured with you.
Two directions of video
Before dispatch, and from the field.
The same structured approach is used in both directions, with different capture steps.
01 Customer or site → Service team
- Service request received
- Guided video link sent
- Customer or site contact records
- Service team reviews
- Resolve remotely or dispatch correctly
02 Field technician → Head office
- Technician opens the job
- Guided capture on site
- Checklist and readings
- Before and after evidence
- Completion record reviewed centrally
Related
Continue reading
- Reducing unnecessary service visits
Some visits are avoidable: a reset, a setting, a consumable, a fault outside scope. Guided video identifies them before anyone travels.
- Pre-dispatch triage with guided video
Triage service requests on what the customer can show, not what they can describe. Guided video before dispatch across field service, equipment and technical support.
- Sending the right technician with the right parts
Identify the equipment, the fault and the likely components from guided video before a job is assigned, so the first visit can finish the work.
- Improving first-time fix with better information before dispatch
First-time fix depends on what the service team knows before travelling. Guided video supplies the fault, the equipment and the context in advance.
Discuss your service workflow with us.
In 30 minutes we look at how requests arrive, how they are triaged and how work is documented today — and where guided video would fit.